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Customer Service

Hairvilla offers excellent, comprehensive customer service every step of the way. Before you order, make real time inquiries through use of our live chat. Once you’ve made a purchase, our customer service representatives are always on-hand to answer questions through live chat system or email. Choose Hairvilla team, enjoy your shopping time. Join us, meet your beauty here!

Pre-sale Service

1. Honest products description—All of our products description is honest and all pictures you see in your store are real shot.

2. Live Chat—We will reply you within 24 hours and answer all the questions honestly with patience.

3. Considerate packages tracking service—We give your tracking number at first time when we send the hair out.


After Sale Service

1. Service guidance—If you have any problems about the hair, contact us at first time.

2. Reasonable return policy—Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length.

3. Professional return and exchange service as well as refund system, providing the best after-sale guarantee for you.

 

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