FAQ

  • Q: How can I use the discount code?

    A: Add the item to the cart, click Check Out to go to the next page then put the code in the discount code section click Apply.
  • Q: How long does shipping usually take? And can I use a PO.Box as shipping address?

    A: Orders ship within 24 hours. We offer Express shipping ( free shipping ) which takes 2-4 bus days ( 2-4 Bdays in USA, others is 3-5 days ). The Express Shipping includes DHL and Fedex. And you can receive a notification after shipped out. NOTE: PO.Box is not accepted. Don't use a PO.Box as your shipping address. Otherwise the package can not be delivered. And, you need to add your phone number when you file the shipping info.
  • Q: Can i get my wig free part ? Can i change my part to side part or middle part?

    A: Yes my friend, all of our full lace wig and 360 wig is free part. But the 360 wig we will pre part it by brush to be middle part that avoid the hair won't be mess during the shipping. But it can be change to free part or side part again, so no worries about that if you got the wig is middle part already !
  • Q: How many bundles will I need to do my head?

    A: Depending on how full you want your hair to look, anything over 16" we would recommend purchasing 3 bundles. Anything under 16" 2-3 bundles will work out fine for a nice full look. If you plan to buy bundles with a frontal/closure, normally 2bundles is okay, 3bundles is fuller.
  • Q: Can I straighten / style the hair with flatiron/curler?

    A: Yes, all hair we sell is virgin hair, so you can straighten / style it with flatiron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. DON’T Overtime.
  • Q: Do I have to have a PayPal account to order? Can I use my credit card?

    A: No need to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: hairvillafactory@gmail.com
  • Q: Which size is your wig cap(Circumference)? Can I have a large size / small size?

    A: All of stock is standard medium, it is 22.5 inches. And it has adjustable straps. Normally it can match the head of most people. If you have a very large / small head (only for 360 wig, full lace wig can't be customized), you can leave a note in your order for that, but it needs $10 fee for the additional service (we will send you an invoice for the $10), and it needs 2 more days to be shipped out.
  • Q: How long can I know each length? How can I know which length I need?

    A: Hi,dear, you can check this Length Reference ( If you bought wavy or curly hair, you need to straighten it up before measuring its length ): 
  • Q: Do all the hair come in 1b or can I get a #2?

    A: We only have the color #1b( natural black ) in stock, if you want other colors, you can send us an email: hairvillaus@gmail.com , And you'd better provide a pic of the color you want. Normally, we provide coloring service for some colors.